CSO TICKETING TERMS AND CONDITIONS

General

These terms and conditions (Terms) apply to any person that purchases or receives a complementary ticket to and/or attends a Christchurch Symphony Trust (CSO or we, us, our) concert, event or performance.

We may vary these Terms at any time and notify you by posting an updated version of these Terms on our website, www.cso.co.nz.Any change applies from the date we post it on our website.

Booking Tickets

Tickets are sold on behalf of CSO by Eventfinda Limited. Do not purchase tickets from any source other than eventfinda or its authorised agencies. Tickets purchased from any other source or reseller (such as Viagogo) may be unauthorised copies and you may be refused admittance to the event.

Ticket purchases are limited to a total of 10 tickets per transaction. If you need to purchase more than 10 tickets for a CSO event, you will need to purchase the additional tickets in a separate transaction. This policy is to restrict unfair purchasing practices. If you have any queries or wish to make a group booking, please contact ticketing@cso.co.nz.

If you have purchased tickets to CSO concerts, events or performances through eventfinda or its authorised agents then both these Terms and the eventfinda ticket purchase terms and conditions of sale apply to you (the eventfinda terms). If there is any conflict between these Terms and the eventfinda terms then these Terms will prevail.

Seating Requirements

If you require any assistance with seating or need to make a wheelchair and/or companion booking these can be booked through eventfinda or by calling the CSO Office on 03 943 7791.

Concert, event or performance changes

CSO reserves the right to withdraw, add or substitute musicians, performers, and to vary seating arrangements, audience capacity, venues or program times as CSO considers necessary without notice. Any unavoidable changes will be advertised on our website, and through our social media channels. In the event of a change of venue, all ticketholders will be notified by email. CSO exercising these rights will not entitle you to make any claim against the CSO.

Postponements, cancellations and refunds

Tickets cannot be refunded, exchanged or cancelled once issued except in accordance with the applicable laws of New Zealand. Please note that buyer error or a buyer no longer being able to attend an event are not grounds for a refund, so please book carefully.

In the event of a postponement, purchased tickets for the original date will be valid for the new date unless otherwise notified. Purchasers have the option to seek a refund for the value of the purchased ticket(s) if they can no longer attend the new date. In this instance please contact eventfinda prior to the new date for the postponed show at https://support.eventfinda.co.nz/hc/en-gb/requests/new.

In the unlikely event of a cancellation, the full ticket purchase including booking fees will be refunded by our ticketing provider directly to the credit card used for the original purchase.

Subscribe to the CSO Newsletter to keep up to date on all CSO News and updates – www.cso.co.nz

In certain circumstances, refunds may be considered at CSO’s discretion. To request a refund in this instance, you must notify CSO Box Office ticketing@cso.co.nz at least 4 days prior to the concert, event or performance date. In some instances, a credit will be issued to use on future CSO concerts within the same calendar year.

Refunds or seat relocations will not be considered on the day of a concert.

To the maximum extent permitted by New Zealand law, CSO is not liable to you for any claims, damages, losses or expenses incurred as the result of a CSO concert being cancelled, postponed or changed.

Latecomers

We reserve the right not to admit latecomers until a suitable point in the concert.

Conduct at venues

When attending a CSO concert, event or performance at a venue you (and any ticket holder using a ticket purchased by you) must:

• comply with all applicable laws and regulations;
• comply with all rules of conduct and/or conditions of entry for the venue where the CSO concert, event or performance is taking place including, but not limited to, the venue’s health and safety policy and complying with all conditions and requirements of the venue’s liquor licence;
• comply with any reasonable directions of CSO or the venue host; and
• not bring any food or drink into the venue or remove any food or drink from the venue.

Refusal of admission or ejection for objectionable behaviour

CSO or our venue hosts reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose behaviour is deemed by CSO or the venue hosts to be prohibited, unlawful, dangerous, disorderly or offensive or who does not comply with the rules and/or conditions of entry set forth by the venue and/or CSO.

Privacy

You consent to CSO collecting, holding, using and disclosing your personal information in accordance with CSO’s privacy policy (as amended from time to time in accordance with that policy), as set out on CSO’s website.

Recording/Photography

CSO reserves the right to photograph, film or broadcast any concert, event or performance, including in venue foyers and entrances prior to and after concerts and during intervals. We make every effort to minimise patron disruption.

If you are photographed or filmed whilst attending a CSO Concert, event or performance, you consent to CSO or third parties appointed by CSO to broadcast, publish, license and use any photographs, film, recordings and images of you without compensation in accordance with CSO’s privacy policy.

CSO, third parties and anyone acquiring from them a right to use the material are not liable to you in any way for its use. CSO will take due care in photographing or filming any children attending concerts, events or performances and will wherever practical, obtain consent from parents or accompanying adults before photographing or filming children.

Charitable Requests

CSO prides itself on our award-winning programme of community engagement and belief in “music for everyone”. We are very happy to extend this love of music to those wanting to fundraise for their own worthwhile community causes. We have a limited number of tickets available throughout the year for community fundraising purposes. Preference is given to those organisations that align with our support of music within the community. For further enquiries please contact marketing@cso.co.nz

Illness

We’re keen to keep the music playing by keeping our musicians and patrons safe. We support mask wearing at concerts. Please consider your fellow concert goers and stay home if you are unwell.

Disclaimer

To the maximum extent permitted by law:

all warranties and representations in relation to these Terms and CSO’s concerts, events and performances (whether express, implied or statutory) are excluded; and

except to the extent stated in these Terms or otherwise agreed in writing, we will not be liable to you for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you, directly or indirectly, in connection with these Terms, your purchase of tickets or attendance at CSO concerts, events or performances (whether in contract, tort (including negligence) or otherwise).

You agree that where you purchase tickets for the purposes of trade, having regard to all relevant circumstances, it is fair and reasonable that (i) the Consumer Guarantees Act 1993 and (ii) sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 do not apply to such access to the extent permitted by law.

Applicable law

These Terms are governed by New Zealand law. All matters or disputes arising out of or in connection with these Terms will be dealt with by the New Zealand courts.